The Future of AI + HI: Pega's Innovative Blueprint Unveiled

Leadership demands innovation. If you've been with Pega for over a decade, you've witnessed firsthand PEGA's commitment to this principle. Guided by its 'build for change' philosophy, Pega relentlessly pursues the development of innovative solutions that empower enterprises to not only adapt but thrive amidst constant change. The platforms designed by Pega are both autonomous and antifragile, fostering IT solutions that scale with minimal coding. Mike Pyle, Pega’s Chief Technology Strategist, emphasizes that the company has consistently enhanced its platform since its inception, delivering transformational value to business processes and seamlessly adapting to evolving technological landscapes. 

A New Paradigm in AI + HI 

Pega's Blueprint initiative marks a significant departure from traditional, unregulated prompt engineering processes. This novel approach integrates AI with HI (Human Interaction) into a structured workflow validated by the user. It facilitates a systematic response mechanism that supports customers and partners through the stages of discovery, design and building. Blueprint's three main advantages—tailorability, controlled response generation, and the promotion of citizen development with adaptability—underscore its transformative impact.  

This new approach does not simply offer a unique perspective on collaboration and idea generation but also accelerates the conversion of concepts into practical, executable models in remarkably shorter timelines. 

Pega Blueprint within the SAVE Framework 

Recently, we've seen how Generative AI and Large Language Models have disrupted business models and products. Capitalizing on this, Pega introduced a new prompt-based Large Language Model into a mature enterprise category such as Digital Process Automation and AI-powered decisioning, using their GenAI Blueprint.  

As a distinguished Pega Elite Partner, we're confident that Blueprint aligns well with the expectations of customers who prioritize business value and convenience. It is particularly effective in the initial conception and creation phases of developing successful applications or products. 

At EvonSys, we recognize that Pega's Gen AI Blueprint effectively addresses four key areas: 

1. Strategy and Solutions 
2. Automation 
3. Value 
4. Enterprise 
   

Strategy and Solution (MVP) 

Pega Blueprint serves as a pivotal strategic management tool that enhances cross-functional team collaboration. It aids in defining ideas, planning roadmaps, agreeing on workflows, evaluating the journey, and executing plans effectively. 

A significant benefit of the Blueprint is its capacity to generate crucial features at the end of the strategic session—case types, case lifecycle, case data model, and personas. These elements form an MVP (Minimum Viable Product) that can be launched in the initial release, significantly reducing effort and development time.  

Moreover, this streamlined approach increases customers' willingness to invest and accelerates the time to market. 

Automation

At the heart of next-generation intelligent application development is the integration of Data, AI, and Workflow. Pega, known for its robust platform capabilities and forward-thinking innovations, offers unparalleled flexibility that propels enterprises toward autonomy.  

Two key features of the Pega GenAI Blueprint in the Application Context include: 

• Hypersonalization: Users can tailor their experience based on industry, sub-segment, language, and application purpose, enhancing the application's relevance and impact.
• Efficiency: Blueprint optimizes your digital transformation journey by providing the option to import a well-designed and defined blueprint. This functionality facilitates the creation of new apps on the Pega platform, significantly enhancing employee productivity and experience. 

The AI-powered Pega Blueprint enables enterprises to seamlessly integrate the conception and creation phases of application development with their strategic goals. With its comprehensive workflow automation backbone, Pega minimizes manual tasks in autonomous enterprises, promoting efficiency at every level. The Blueprint is just one of Pega’s many features that automate, empower with AI, and streamline business processes and decision-making. 

Value

When considering the Pega GenAI Blueprint, it's crucial to ask:

What value or benefits do users gain?  

To answer this, we've examined the Blueprint from multiple perspectives—customer, partner, and business—identifying key areas where it delivers exceptional value: 

1. Tailorability
2. Co-creation and Co-production 

i) Tailorability 

Flexibility in modifying and enhancing designs at every stage of the Blueprint is crucial for its successful adoption. Hans-Bernd Kittlaus and Haragopal Mangipudi categorize tailorability into three distinct types, each exemplified in the Blueprint's design, thereby enhancing its value to partners and businesses: 

• Configuration: The Blueprint allows users to adjust parameters such as industry, sub-segment, and purpose. These modifications directly influence subsequent processes, ensuring outcomes are precisely aligned with specific needs. 

• Composition: Users can add and arrange components of case types within the Blueprint. This capability is particularly revolutionary as it empowers users to integrate unique elements into their applications, promoting a higher degree of specificity and relevance. 

• Customization: Once an application is defined and deployed on the Pega platform, the extensive platform capabilities permit partners or developers to customize further and automate the solution. This level of customization ensures that applications can evolve in response to changing business requirements. 

The inherent fluidity provided by these tailorability options not only enhances the user experience but also fosters broader adoption by demonstrating clear, practical viability. 

ii) Co-Creation

The AI-powered capabilities of the Pega GenAI Blueprint significantly contribute to making enterprises more autonomous and scaling citizen development through co-creation. Imagine the potential for rapid, responsible innovation and transformation when individuals intimately familiar with customer challenges collaborate with experts who prioritize business needs over technological solutions. This collaboration enables them to convert their insights into real-time, effective solutions directly. By empowering these teams to define the customer journey, break it down into micro-journeys, design the workflow, and build the solution, the Pega GenAI Blueprint not only accelerates progress but also amplifies the impact of their efforts. 

Enterprise IT

The concept of autonomous enterprises leads us to explore the definition of an intelligent application. As defined in the publication 'Aspiring for Intelligence,' intelligent applications are software services that incorporate contextually relevant machine or deep learning models directly within their framework. 

Pega’s suite of AI-powered tools, including the GenAI Blueprint, Autopilot, and Infinity’24, empowers enterprises to automate critical business processes using predictive analytics, thereby facilitating the creation of intelligent applications. The Pega Blueprint serves as a foundational step in this process, enabling the seamless integration of AI functionalities into everyday business applications. This foundational role is critical in transforming traditional operations into agile, forward-thinking enterprises with intelligent applications. 

Conclusion 

Pega consistently demonstrates its commitment to enhancing business value with each new release through innovations like AI decision-making, Process AI, Pega Blueprint, and GenAI Autopilot. The Blueprint represents more than just a tool; it is a journey that invites continuous engagement and customization at every phase. It facilitates clear communication, fosters co-creation with stakeholders, and delivers well-defined, actionable solutions ready for development. 

As enterprises embark on this transformative journey, partnering with a knowledgeable and experienced implementer like EvonSys can amplify the benefits. EvonSys’s expertise in seamlessly integrating Pega’s technologies ensures that businesses can fully capitalize on the power of these innovative tools to achieve their strategic objectives. 

References

1. https://www.pega.com/insights/articles/how-enterprise-applications-have-changed-over-the-years

2. Book: Software Product Development by Hans-Bernd Kittlaus & Haragopal Mangipudi

3. https://aspiringforintelligence.substack.com/p/so-whats-an-intelligent-app-anyways

4. https://www.pega.com/blog

5. Original SAVE Framework stand for Solutions, Access, Value, and Educate. https://hbr.org/2013/01/rethinking-the-4-ps