Discover the highlights of Pega World 2024, featuring innovations from EvonSys and Pegasystems. Learn about groundbreaking solutions like the EvonSys Payments Platform and Pega's GenAI tools.
Why is PegaWorld iNspire a special event? Each year, PegaWorld brings together thought leaders, industry experts, business executives, and technology enthusiasts from across the globe to explore the latest trends, strategies, and solutions in the realm of customer engagement and operational excellence. This year was no exception.
One of the defining features of PegaWorld is its diverse array of sessions and workshops covering a wide range of topics spanning industries, use cases, and technologies. Whether it's exploring the future of artificial intelligence, dissecting best practices in customer journey orchestration, or delving into the nuances of robotic process automation, there's something for everyone at PegaWorld. Attendees can gain insights from industry luminaries, participate in hands-on workshops, and network with peers facing similar challenges and opportunities.
Through lively discussions and knowledge sharing, attendees not only expand their understanding of Pega technology but also gain valuable insights into broader industry trends and emerging best practices. PegaWorld provides a glimpse into the possibilities of tomorrow's digital landscape.
This year, EvonSys landed at Pega World with a bag full of innovations and amazing success stories. As the platinum sponsor of the event, EvonSys showcased its cutting-edge solutions through various sessions and presentations. One notable session featured Jason, Andy, Sam, and Arun, who presented the story of a successful implementation for one of the biggest Canadian banks. This presentation generated significant buzz among attendees. During this session, EvonSys also launched two flagship products: CPAO (Customer Product & Account Orchestrator) and EPP (EvonSys Payment Platform). These products captivated professionals across the financial services spectrum, drawing widespread enthusiasm and interest.
The EPP showcased how the solution can create an end-to-end process for cross-border payments. This includes payee account pre-validation, foreign exchange validation, payment tracking, and customer outreach, all leveraging the SWIFT-provided APIs. This solution can serve as a direct alternative to fintech solutions like Remitly and TransferWise, allowing any SWIFT partner financial institution to embrace this technology.
Through a real-time demo, CPAO illustrated how operational processes traditionally associated with low employee satisfaction, high turnover rates, and high enablement costs can be enhanced and streamlined. The front-to-back-office orchestration capabilities of CPAO eliminate the need for repetitive low-value manual work by high-cost front-office resources. Its flexible solution architecture, powered by GEN-AI features, supports low-cost implementations with rapid MVP go-lives and follow-up releases that continuously add value and build program momentum.
Additionally, EvonSys demonstrated how PEGA Smart Investigate and Customer Service can be upgraded to a modernized version and migrated to PEGA Cloud, Client Managed Cloud, or EvonSys Cloud. EvonSys has profound knowledge and expertise in this area, as their architects were directly involved in similar programs for various clients.
Pegasystems, a leading provider of strategic applications for various business paradigms, focused on "GenAI," the driving force behind new tools like Knowledge Buddy, Socrates, and Blueprint.
A very strong and powerful form of Opaque AI can make life easier by finding the answer to a particular question via a tool like Knowledge Buddy. Pega Socrates integrates advanced technologies like artificial intelligence (AI), machine learning (ML), and decision management to empower organizations to make intelligent decisions across their operations. Pega Blueprint serves as a structured approach to ensure successful digital transformation and effective application development within enterprises. Blueprint can sit at the very starting point of the transformation journey where the discovery stage lies.
Pega World 2024 was more than just a conference; it was a convergence of ideas, innovation, and inspiration. Industry leaders gathered to explore the frontiers of digital transformation, share best practices, and forge meaningful connections. As technology continues to evolve and disrupt traditional business models, Pega World remains a beacon of innovation, guiding organizations towards a smarter future enriched with AI components and human values.
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